Help articles for the standalone ShipWisely shipping dashboard (currently in Beta)

Shipping Dashboard (Beta)

Search for helpful articles from our team to find answers to your questions

Give us feedback

Roadmap

Latest changes

Contact support

Edgar from ShipWisely

Help articles for the Shopify platform – Learn how to use ShipWisely with Shopify

Shopify

Learn how to get started quickly by following the steps below to set up your first carrier

Getting Started

Dimensional rates allow ShipWisely to dynamically calculate shipping costs based on each order's weight and size. While optional, this feature is highly recommended for all stores as it ensures customers get accurate rates, preventing overcharging or undercharging. It also prevents offering pickup point delivery for oversized orders.

Dimensional Rates

ShipWisely allows stores to set different delivery rates for each carrier and destination country. This ensures customers are charged the accurate shipping cost, reducing the chances of overpaying or underpaying, decreasing basket abandonment, and avoiding losses from undercharged shipping.

Delivery Rates

Help articles for the Ecwid platform – Learn how to use ShipWisely with Ecwid

Ecwid

Learn how to edit, disable, or delete previously configured parcel lockers, and also how to exclude certain products from pickup options

Managing Parcel Lockers

Learn how the delivery rate is calculated for each order

Delivery Rate Calculation

Learn how product dimensions & weight affect delivery rates

Product Dimensions

Ensure customers easily recognize pickup point delivery options by adapting your store’s checkout

Adapting checkout

Learn where the parcel locker details are displayed for orders and how to show them to customers

Pickup Point Details

Everything from managing your subscription to ending a trial

Billing & Subscription

Billing Period

Update Card Details

Change Subscription

Cancel Subscription

How can we help you?

Help Center

Improved

Fixed

shipwisely

In Review

Planned

In Progress

Completed

Rejected

High Priority

Done

<p>Please tell us what we can do to make ShipWisely the best product for you.</p>