FAQ

ShipWisely works on Shopify Plus, Advanced, Grow (formerly Shopify), and Basic plans. Starter isn't supported.

The customer experience depends on your plan: see Getting Started for the plan-to-flow mapping. ShipWisely detects your plan on install and switches flows automatically if you change plans.

Only orders that go through a ShipWisely-enabled shipping option count:

• In-checkout flow: orders where the customer chose a ShipWisely-provided pickup point at checkout.

• Post-checkout flow: orders paid with a Shopify shipping option that's linked to a ShipWisely carrier – regardless of whether the customer completed pickup selection afterwards.

Uninstall the app from your store, and the subscription is cancelled automatically

Yes. In both flows, the pickup point appears on the order as the shipping address plus a shipwisely.pickup_location order metafield – you can configure your 3PL integrations to read these. The only real difference is timing: in the post-checkout flow, the order is on hold until the customer makes a choice, which is when the pickup point gets recorded.

That's the post-checkout flow working as designed – see Set up post-checkout pickup for the full picture. ShipWisely holds the order until the customer selects a pickup location on the Thank-you page (or later through the Order status page). The hold is released automatically as soon as the customer makes their choice.

Customers can't change their own selection through the banner once it's saved – that's intentional, as it keeps your fulfilment state predictable. However, you can let them pick again from the merchant side, see Set up post-checkout pickup

Shopify generates the VAT invoice at the time of payment and doesn't regenerate it after subsequent address changes. In the post-checkout flow, this means the pickup point address won't appear on the invoice you can download from the order. See more in Set up post-checkout pickup