<details class="details"><summary>What are the store requirements for ShipWisely?</summary><div data-type="detailsContent">ShipWisely works on Shopify Plus, Advanced, Grow (formerly Shopify), and Basic plans. Starter isn't supported.The customer experience depends on your plan: see <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiIwNTk2NzEyIiwiaGVscENlbnRlcklkIjoib3VhNWN0cDJscTc0aXNjMCIsIm9yZ2FuaXphdGlvbklkIjoiNjZhYmFjZjYwMGFjOWM5MmE1YWQzZTRhIiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Getting Started">@Getting Started for the plan-to-flow mapping. ShipWisely detects your plan on install and switches flows automatically if you change plans.</div></details><details class="details"><summary>Which orders count towards my plan quota?</summary><div data-type="detailsContent">Only orders that go through a ShipWisely-enabled shipping option count:<ul><li>In-checkout flow: orders where the customer chose a ShipWisely-provided pickup point at checkout.</li><li>Post-checkout flow: orders paid with a Shopify shipping option that's linked to a ShipWisely carrier – regardless of whether the customer completed pickup selection afterwards.</li></ul></div></details><details class="details"><summary>How do I cancel my subscription?</summary><div data-type="detailsContent">Uninstall the app from your store, and the subscription is cancelled automatically</div></details><details class="details"><summary>Do my BaseLinker / Sendcloud / Shippingbo integrations work with both flows?</summary><div data-type="detailsContent">Yes. In both flows, the pickup point appears on the order as the shipping address plus a <code>shipwisely.pickup_location</code> order metafield – you can configure your 3PL integrations to read these. The only real difference is timing: in the post-checkout flow, the order is on hold until the customer makes a choice, which is when the pickup point gets recorded.</div></details><details class="details"><summary>My order is on hold with the note "Awaiting customer pickup point selection". What's that?</summary><div data-type="detailsContent">That's the post-checkout flow working as designed – see <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI0NDk3MjMxIiwiaGVscENlbnRlcklkIjoib3VhNWN0cDJscTc0aXNjMCIsIm9yZ2FuaXphdGlvbklkIjoiNjZhYmFjZjYwMGFjOWM5MmE1YWQzZTRhIiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Set up post-checkout pickup">@Set up post-checkout pickup for the full picture. ShipWisely holds the order until the customer selects a pickup location on the Thank-you page (or later through the Order status page). The hold is released automatically as soon as the customer makes their choice.</div></details><details class="details"><summary>Can I let a customer change their pickup point after they've already picked one?</summary><div data-type="detailsContent">Customers can't change their own selection through the banner once it's saved – that's intentional, as it keeps your fulfilment state predictable. However, you can let them pick again from the merchant side, see <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI0NDk3MjMxIiwiaGVscENlbnRlcklkIjoib3VhNWN0cDJscTc0aXNjMCIsIm9yZ2FuaXphdGlvbklkIjoiNjZhYmFjZjYwMGFjOWM5MmE1YWQzZTRhIiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Set up post-checkout pickup">@Set up post-checkout pickup </div></details><details class="details"><summary>Why doesn't the pickup point appear on the VAT invoice?</summary><div data-type="detailsContent">Shopify generates the VAT invoice at the time of payment and doesn't regenerate it after subsequent address changes. In the post-checkout flow, this means the pickup point address won't appear on the invoice you can download from the order. See more in <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-lg" data-id="eyJhcnRpY2xlSWQiOiI0NDk3MjMxIiwiaGVscENlbnRlcklkIjoib3VhNWN0cDJscTc0aXNjMCIsIm9yZ2FuaXphdGlvbklkIjoiNjZhYmFjZjYwMGFjOWM5MmE1YWQzZTRhIiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Set up post-checkout pickup">@Set up post-checkout pickup </div></details>

Common questions about ShipWisely for Shopify – plan support, billing, and integrations.

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Edgar from TextWisely

Help articles for the Shopify platform – Learn how to use ShipWisely with Shopify

Shopify

Follow the ShipWisely setup that matches your Shopify plan – pickup points at checkout, or right after payment.

Getting Started

Configure pickup points to appear as live shipping rates at Shopify checkout. For stores on Plus, Advanced, or Grow with annual billing

Set up in-checkout pickup

Set up pickup point selection on the Thank-you page for stores on Basic or Grow (monthly), where carrier-calculated shipping isn't available


Set up post-checkout pickup

Calculate shipping rates dynamically from each order's weight and size. Optional, in-checkout flow only

Dimensional Rates

Edgar from ShipWisely

Help articles for the Ecwid platform – Learn how to use ShipWisely with Ecwid

Ecwid

Learn how to get started quickly by following the steps below to set up your first carrier

Learn how to edit, disable, or delete previously configured parcel lockers, and also how to exclude certain products from pickup options

Managing Parcel Lockers

Learn how the delivery rate is calculated for each order

Delivery Rate Calculation

Learn how product dimensions & weight affect delivery rates

Product Dimensions

Ensure customers easily recognize pickup point delivery options by adapting your store’s checkout

Adapting checkout

Learn where the parcel locker details are displayed for orders and how to show them to customers

Pickup Point Details

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